[12 Methods] Fix Amazon Prime Video Not Working On Android

Here is what you need to do to fix Amazon Prime Video not working on your Android device. First, you need to uninstall the Amazon Prime Video app from your device. Then, you need to download and install the Amazon Prime Video app from the Google Play Store. Afterward, you have to repeat the process of uninstalling and installing the Amazon Prime Video app.

We are trying a new series in this blog called 12 Methods, where we bring you a simple, yet effective tutorial on how to do something. The 12th method in this series is how to Fix Amazon Prime Video Not Working On Android.

There’s no denying that Amazon Prime Video is a great service for avid Amazon shoppers. But for those that can’t get enough of Amazon Prime, Amazon Prime Video is one of the key things that makes the experience so great. But with the recent updates, some have noticed that the service doesn’t work at all, and some have even had to pay to watch content. Here’s how to fix the problem, whether you’re on an Android or an iOS device.. Read more about prime video app not working and let us know what you think.

Have you ever had an Amazon Prime movie become stuck on your Android device while watching a web series or something else?

Are you curious as to why this problem happened and how to resolve Amazon Prime video not working on Android phone?

This type of problem usually arises when you run the app.

It can happen for a variety of reasons, but believe me when I say it’s quite annoying.

Nobody enjoys being interrupted when watching their favorite videos on their phone.

So, in order to assist you, I’ve written this essay.

In this post, we’ll look at why Amazon Prime Video isn’t playing and what you can do about it.

Why Isn’t My Amazon Prime Video Playing?

You may be aware that Amazon Prime Video is a free streaming service that allows customers to watch a variety of videos. This software works on a variety of devices, including Android phones, Smart TVs, iPhones, iPods, Apple TVs, and more.

Although it is a popular app, some users have claimed that Amazon Prime is not working on Android or TV while streaming. The software breaks, and the video vanishes, according to users.

This type of mistake might now arise as a result of a server failure, a device failure, a software failure, or even a faulty network connection.

Users will notice different error codes, and looking through them will assist you in determining the sort of failure.

1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003 are examples of video or playback errors.

5505 and 1055 are examples of video or application unavailability errors.

2016-2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 7035 Payment and Order Errors

PIN Errors such as 5014 and 5016

Important: If you get the Amazon error number 1060 and all of your TV series and movies stop streaming, it’s because there’s a network problem. To get your network operating again, you need check and reconnect to it.

Useful Solutions To Fix Amazon Prime Video Not Working On Android Phones

Now is the time to go through some of the most effective and efficient solutions to fix Amazon Prime not working on Android/TV.

Method 1: Restart Your Computer and Devices

The first method I recommend for resolving the Amazon Prime video not working issue is to restart your devices.

Whether you’re using an Android phone, a TV, or a PC, this approach will solve any phone faults and refresh the device without any issues.

restart phone

So, before you attempt anything else, try restarting your devices.

Method 2: Verify if your Amazon Prime account is active.

If restarting does not work, you should check to see if your Amazon Prime video account is active.

You should be aware that not all videos on Amazon Prime are free, therefore you should check if your subscription has expired in this case.

Whether you have a monthly or annual membership, it is critical to confirm your account.

To check the account status, follow these steps:

  • To begin, navigate to the app’s Account page.
  • After that, go to Prime Video Settings.
  • From here, you can manage all of your account information and subscription status.

Check to see whether you’re using the same account on various devices. Only one Amazon Prime account can be used on two devices.

Method 3: Verify that your internet connection is stable.

Another factor that could cause you to have such an issue is a bad internet connection.

Obviously, any software will run smoothly if your internet connection is good. You can also reset your device to get your internet to function again.

Method 4: Double-check that your app is up to date.

When the software is operating on an older version, you may get the Amazon Prime Video not working on Android problem. The outdated version of the app is frequently incompatible with the device.

You may receive an error message in this circumstance. As a result, you should see if the app has any updates available.

  • First, open Google Play Store > click on My Apps & Games
  • The list of apps installed on your phone will appear.
  • Look for Amazon Prime and check if there is an Update option.
  • When you select UPDATE, the app will update to the most recent version.

You can now launch the Amazon Prime Video app to see if the error has been repaired.

Method #5: Watch Amazon Prime Video on Multiple Devices

If the app isn’t working on your phone, you should try it on a different device. You can also open the app on your PC to see if the same issue appears.

It must be a problem with the prior device if the app works fine on another smartphone.

As a result, you should restart your phone and check whether Prime Video is showing content or not.

Method 6: Delete Amazon Prime Video App Data

When an app collects a large amount of data, this type of mistake is common. To watch the most recent videos on Amazon Prime Video, you must first delete your app data.

Android: Go to Settings > Apps/Application Manager > Prime Video on phone. Now click on “Clear Data and Clear Cache” > OK. After that, try to watch the videos again in the app to see the error is resolved.

clear cache prime video

On TV: Go to Settings > Applications > Manage Installed Applications > Prime Video from your TV remote control. After that, tap on Force Stop > Clear data.

Reinstall Prime Video (method 7)

If the problem persists, I recommend that you reinstall the app. The app can get corrupt and stop working at times.

If this is the case, you should first uninstall the app.


Then, in the Google Play Store, look for Amazon Prime Video. Then select Install, and a new version of the app will be downloaded and installed.

Log in to the app now to see if everything is working properly.

Method #8: Disconnect from the internet.

If you’re watching Prime video while using another app, the apps will be affected by your mobile data usage. In this case, you should put other apps on your smartphone on hold and then open Amazon Prime Video.

This will ensure that the software runs smoothly and without issues. Keep in mind that the app does not work with VPNs.

To ensure that your network connection does not slow, it is best to turn off all undesirable network utilities.

Method 9: Turn off the Do Not Track option.

You won’t be able to watch any videos on Amazon Prime if you’re using Prime Video on your PC and your browser’s Do Not Track settings are active.

In that case, you must off the Do Not Track option.

Simply go to Chrome browser > tap on Menu > Settings >Privacy and Security > Cookies and other site data > switch off Do Not Track option.

Check If The Server Is Down (Method 10)

Whether the problem of Amazon Prime Video not working on Android persists, you should check to see if the service is down.

Though there are various causes for not being able to watch videos on Amazon Prime, server issues are a common occurrence.

In that situation, you can use the Down Detector website to look for the issue. This will let you know if the app is experiencing any server issues.

After you’ve opened the site, look for the option to check Prime Video’s status.

If the app site is unavailable, you will have to wait until it becomes available again.

Method 11: Make Sure You’re Using the Correct HDMI Cable

The HDMI cord is another reason why Amazon Prime Video isn’t working on Android.

When you watch video on your device via HDMI cable, the cable may have a defect.

When watching HD content, keep in mind that the HDMI cable should have a minimum HDCP 1.4 rating, and for 4k video, it should have a minimum HDCP 2.2 certification.


Apart from the aforementioned ways, Android Repair is a good option if you want a more advanced and speedy solution. On Android devices, this expert solution easily fixes Amazon Prime Video not working and other types of faults or malfunctions.

It can fix issues like Instagram is crashing on Android, Snapchat has stopped working, WhatsApp isn’t working on Android, YouTube isn’t working, and so on.

The software does not require any technical knowledge to use and quickly corrects the mistake and restores normal operation to the device. Experts recommend it since it has the ability to resolve the problem with a single click.

To fix Amazon Prime Video not working on Android TV, simply download this Android Repair program.

Android Repair Tool is available for free download.

Buynow win(* The free version merely scans and displays recoverable data.)


One of the most widely utilized video streaming apps today is Amazon Prime Video. It’s widely used to watch various kinds of web series and other media.

However, it may stop operating at times, and video may load slowly on an Android phone, TV, or computer.

So far, I’ve covered various approaches for getting Amazon Prime Video to operate on Android in this blog.

Follow all of them to find which one works best for you, and you’ll be able to fix the problem without difficulty.

If you require any additional assistance or have any questions, please use the comment area below.

You can also contact us through our social media sites, such as Facebook and Twitter.


Sophia Louis is a professional blogger and SEO expert. Loves to write blogs & articles related to Android & iOS Phones. She is the founder of Android-iOS-data-recovery and always looks forward to solve issues related to Android & iOS devices

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Amazon Video isn’t working on your Android device? Don’t worry, we’ve got the 12 proven methods to fix it.. Read more about prime video app keeps crashing android and let us know what you think.

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